Healthcare Insurance Analyst/Call Center Representative

Company Name:
Hewlett-Packard Company
## Description
HP provides end-to-end, industry-specific Business Process Outsourcing (BPO) solutions tuned precisely to meet the needs of large volume, transaction-drive organizations. We combine domain-specific experience with a global, multilingual scale and reach. Our services are delivered on a world-class leveraged and reliable platform capable of meeting exceptional process, security, and regulatory demands. BPO areas include: Customer relationship management services, Document processing services, Finance and Administration services, HR and payroll services.
Key Responsibilities:
Assists callers in a fast paced call center environment applying basic knowledge of medical billing (UB 04 & CMS 1500 Claim Forms)
Responds to questions on client and provider eligibility, claim submission procedures, claims processing issues, Medicaid billing and provider enrollment
Accurate and timely documenting and response to complex client and provider inquiries
## Qualifications
Healthcare insurance billing experience highly preferred
Experience working with providers in a medical billing facility, provider's office, clinic or hospital preferred
Excellent customer service skills, active listening skills, and proper phone etiquette
Prior call center experience preferred
Medicaid experience preferred
Exhibits superior communication skills both verbal and written, with the ability to multi-task, and use time management skills
Computer proficiency, including use of web applications and Microsoft suite
Job: Services
Primary Location: United States-Connecticut-Farmington
Schedule: Full-time
Job Type: Experienced
Shift: Day Job
Job Posting: Jun 23, 2014
Req ID: 1286365

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